This Privacy Policy explains how Cycle Works handles personal data when people use the website, make a service inquiry, or bring a bicycle for servicing or repair.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. Some requests may be limited where we must keep records for legal, accounting, or service-related reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We will review the request and respond within a reasonable period, taking into account any legal exceptions or operational limits.
We retain personal data for as long as needed to manage inquiries, complete repairs, maintain service records, resolve disputes, meet accounting duties, and satisfy legal obligations. When data is no longer required, we delete it or de-identify it in a reasonable manner.
If we make material changes, we will update the policy on the website and, where appropriate, provide a notice through a reasonable communication channel. The revised version applies from the stated effective date.
We may process contact details, bicycle and service information, appointment records, intake notes, inspection findings, quote and approval records, payment-related details, collection summaries, and limited technical data such as device or browser information when the website is used.
We collect data from service inquiries, booking submissions, workshop drop-ins, intake discussions, inspection and repair records, payment interactions, and basic website activity such as form submissions and device-generated logs.
Cookies may include strictly necessary cookies for site operation, preference cookies to remember basic settings, and analytics cookies that help us understand how the website is used. These tools are used in a limited way and are not intended to identify a person by themselves.
Where cookies or similar tools are used, users may manage them through browser controls and, where available, site-level preferences. Disabling certain cookies may reduce the reliability of forms, session handling, or usage measurement.
We use personal data to respond to inquiries, schedule and manage bicycle intake, assess condition, prepare and explain quotes, carry out repairs and adjustments, record approvals for additional work, arrange collection, process payments, maintain service history, improve website reliability, and meet legal or accounting obligations.
We may share personal data with payment processors, communication tools, website hosting or technical support providers, and other service partners that help us operate the business. These parties are expected to use the data only for the services they provide and to protect it appropriately.
We may disclose personal data when required to comply with law, respond to lawful requests, protect our rights, address fraud or security concerns, or support the handling of a dispute or claim.
